Support.

1. Getting in touch

Write to play@jmak.games in English. We answer questions about any of our games, bug reports, feedback and press enquiries at the same address.

To get a useful answer on the first reply, tell us:

• which game, and the version number shown on its start screen;
• your device and OS version — for example "iPhone 15, iOS 26.1" or "Pixel 8, Android 16";
• what you did, what you expected, and what happened instead;
• a screenshot or screen recording, if the problem is something you can see.

2. Our games

Tic-Tac-Toe: Hotseat and Gravity Run are still in development, so their rules below are how they will play at launch. Support for every unreleased title is the same address. Details on each one are on the games page.

Crazy Monkey 67 — the rules in short

You and the monkey share one number on the table. Play a card from your hand of six and the number moves. Land it on exactly 67 and you win. Push it above 99 or below 0 and you bust, which hands the win to your opponent.

• Combo cards do not end your turn. ×2, ×3 and ÷2 always combo, and some + and − cards are dealt flagged as bonus combos. Chain them and you can play your whole hand in one turn.
• Mystery cards are hidden from your opponent only. They see a question mark; you see the real value.
• Zero never combos. It is a deliberate skip.
• Division rounds half up, so 5 ÷ 2 is 3.
• You can see the next three cards before you commit to a move.

Paws Off! — the rules in short

A child stands in the middle of a yard and dogs walk in from every edge. Tap a dog, at any range, and it turns tail and bolts. Every dog that reaches the child costs one heart; at zero hearts the run ends and your survival time is shown.

• Three abilities unlock as the run goes on: Slow at 15 seconds, Barrier at 30, and Fear Burst at 60. Each recharges after use.
• Barriers stack, and they come down by being broken rather than replaced — so where you put one matters for the rest of the run.
• Don't tap the pup. The little one trailing green hearts is bringing a heart back. Fear Burst does not spare it either.
• Seven difficulty tiers, from Easy to Godlike. Only the number of dogs and their speed change between them.
• Plays in portrait or landscape, each with its own arena.

MONEV — the rules in short

A creature drifts through space and shrinks the whole time. Tap it to feed it: every tap scores a point and makes it bigger, and the bigger it is the faster it moves. Tap empty space and it shrinks sharply. Let it get too small to hit and the run ends.

• Asteroids hunt you — tap them down before they land. Planets and stars are gifts, and comets could be either.
• Nothing shows what it carries until you tap it. You know the kind of thing coming, never which one.
• Twelve effects, and they all stack. Nothing cancels anything — each runs on its own timer.
• Every 45 seconds the field turns for twelve seconds: a Starfall of nothing but gifts, or an Asteroid Belt of nothing but threats.
• Your best tap count is kept on your device. When it has a connection, MONEV sends anonymous crash reports and gameplay analytics, and nothing else.

Infinite Tic-Tac-Toe — the rules in short

A ten-by-ten board, and five of your marks in a line — any direction — takes the round. The board is never cleared between rounds: marks, mines and bombs all carry over. A round scores the length of the line you complete, and the match goes to the higher total.

• Three match lengths: Quick is one round, Sprint is three, and Classic is five. Classic is the default.
• Sudden death is on by default and applies to the final round: 24 moves each, and running out without a line is a draw. In a Quick match the first round is the final round, so the limit applies from the start.
• Mines and bombs are off by default. Switched on, each of you gets one of each per round. You can always see your own mine — it simply blocks you, and only your opponent's will go off. Bombs are visible to both of you.
• Both clear a three-by-three and chain through anything caught in the blast. A bomb's fuse is five moves, and every move counts one — yours or your opponent's.
• The CPU adapts. On Adapt, the default, it steps up when you win quickly and down after a hard-fought round. Four fixed levels sit alongside it, and they change how it plays, not just how long it thinks.
• A match in progress is not saved — closing the app ends it. Your settings and your stats are kept on the device, and nothing is sent anywhere: there is no account, no network call and no online play.

Urban Clues — the rules in short

The Fourth Face is a walking case: reaching a real place is what unlocks the evidence there. You answer the case's open questions from what you find, and close it by filing a statement.

• You need to be within about 60 metres of a checkpoint for it to open. A poor GPS fix widens that as far as 120, and the map withholds the exact pin until you are inside 150 — until then you get an area and a bearing.
• A bad fix never ends a session. Stand within twice the radius for 90 seconds and an I'm here check-in appears. It costs you nothing.
• The app tells you when you have enough to answer a question, never whether your answer is right. Four questions sit under Now at a time.
• The first hint on every puzzle is free. The rest wait out five minutes, which you can switch off in Assist & settings, and a keystone puzzle opens itself after ten minutes — nothing can leave you stuck.
• The closing file has five lines and all of them need an answer. A line counts as proven only when the answer is true and you already hold what shows it, so a lucky guess does not count. There is no second filing.
• Progress is saved on your device as you go, so a case survives a closed app and can be picked up days later. Location is used only while the app is open, and the only thing the game fetches is street-map tiles.

Tic-Tac-Toe: Hotseat — the rules in short

Infinite Tic-Tac-Toe for two people and one phone. The board is ten by ten, five in a row takes the round, and it is never cleared between rounds. There is no CPU: you pass the phone.

• Names first. Setup asks for a Player X and a Player O name, up to 12 characters each, and remembers them. X always opens the match.
• Get Ready between turns. Every turn opens on a full-screen cover with the next player's name, so the phone can change hands without anyone seeing the board. Tap Continue to play.
• Hidden mines stay hidden. The board shows only the mines of the player holding the phone; bombs are visible to both of you.
• Three match lengths: Quick is one round, Sprint is three, and Classic is five.
• Sudden death is on by default for the final round. Mines and bombs are off by default; switched on, each of you gets one of each per round.
• Nothing is sent anywhere. Names, settings and stats are kept on the device, and there is no account and no online play.

Gravity Run — the rules in short

Hold anywhere and your ship's engine pushes toward your finger; let go and you coast. The Sun and every planet pull on you, placed where they really are today. Swing around planets for speed and see how far you can go.

• Slingshots refuel you. Fly into a planet's ring, turn at least 35° and fly out for extra speed and 30 fuel. Pass inside the gold circle for a PERFECT: a bigger boost and 45 fuel.
• An empty tank never fails a mission. The ship keeps coasting on gravity and the next slingshot refuels it. A run ends at the goal, in a crash, beyond 50 AU, or past the mission's day limit.
• The dotted line is where you are going. It shows where you will coast in the next few seconds, and turns red with a cross if it ends in a crash.
• Time speeds up on its own. Leave the controls alone and the game warps toward the next event; touch the screen and it drops straight back to normal speed.
• Flight School comes first: 13 short lessons, each one mechanic and one piece of real physics. Then 10 missions, two journeys, three historic missions on their real dates, an endless escape run and a daily Today's Sky.
• Everything works offline. Planet positions are computed on the phone, and your progress is kept on the device.

3. Common questions

Does the game need an internet connection?

Only Urban Clues does: it downloads street-map tiles as you walk, so keep mobile data on for it. Every other JMAK game plays entirely on your device — you can play on a plane, and turning off mobile data changes nothing. Crazy Monkey 67, Paws Off! and MONEV do send anonymous crash reports and gameplay analytics when they have a connection; Infinite Tic-Tac-Toe makes no network requests at all, and Urban Clues fetches only map tiles. Details in our Privacy Policy.

Are there ads or in-app purchases?

Our games are free to download and carry no advertising SDK. Every title published so far is complete as installed, with nothing to unlock with money. If that ever changes for a game, its store listing and this page will say so before you install it.

Do I need an account?

No. There is no sign-up, no login and no profile. Everything is available from the first launch.

Where is my match history stored, and how do I delete it?

On your device only, using the operating system's standard app storage. We never receive it and cannot see it. Deleting the app deletes it completely — there is no server-side copy to request the erasure of.

The monkey is too hard (or too easy).

Crazy Monkey 67 has four difficulty tiers — Easy, Medium, Hard and Expert — chosen on the start screen before each match. Expert plans several moves ahead and takes real risks; Easy does not.

Does it work on iPad and Android tablets?

Yes. Crazy Monkey 67 supports iPad and runs full screen. It deliberately does not support iPad Split View or Slide Over, because the game is drawn on a fixed-aspect canvas that would be distorted in a resizable window.

I found a bug, or the game will not start.

Please email us with the details in 6. SECTION 1 above. As a first step, force-quit and reopen the app, and check the App Store or Google Play for an update — a fix may already be waiting.

How do I request a refund?

Our games are free, so there is nothing to refund. If you were charged for something claiming to be one of our games, it was not from us — please contact Apple or Google, and tell us as well.

4. Privacy and data

Our games collect nothing that identifies you. Crazy Monkey 67, Paws Off! and MONEV send anonymous crash reports and gameplay analytics through Google's Firebase; Urban Clues fetches street-map tiles and nothing else; Infinite Tic-Tac-Toe sends nothing off your device at all. This website sets no cookies and loads nothing from third-party servers. The full detail is in our Privacy Policy, and the terms you play under are in our Terms.

If you email us, we hold your message and your address for as long as it takes to answer you. You can ask us to delete that correspondence at any time at play@jmak.games.

5. Accessibility and feedback

If something in one of our games is hard to read, hard to hit, or hard to use, we want to hear about it — that is a bug report as far as we are concerned. Tell us what got in your way and which device you were on.